OpenScape Contact Centers
- Product Code: Contact Centers
- Price: Contact Us
- Deliver great customer and agent experiences. Contact Centers are evolving into experience centers that can orchestrate the entire customer journey to improve customer experience (CX), provide more automation and self service to deliver a more efficient operation whilst improving agent engagement
A future ready platform is now an imperative
With rapid technological advancements including AI, the operational challenges facing many organizations to improve agent retention, reduce the cost to serve and more – how do you ensure you remain competitive?
Our services led approach provides you with the assurance that you will have the right solution, tailored to your needs and the support you need in its evolution as business requirements inevitably change.
Discovery
Helping you find the right solution to enable the right outcomes
Transition & Transformation
Proven tools, processes, and templates to ease the transition
Business Outcomes
Operational services focused on driving ongoing success
Enabling solutions
On-premise and Hosted-cloud Contact Centers
Balance service, support and budgets. Atos Unify multi-channel contact center systems route, track and help resolve customer contacts—however they reach you.
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On-Demand and Cloud Contact Centers
Get all of the contact center applications you need—without the cost and complexity of having to purchase, install, integrate, maintain and support it all.
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